Refunds and Returns

All of us at Annie's Herb Kitchen genuinely care for our customers and insist that the quality of all our products and level of customer service are of the highest standards – we want you to enjoy shopping with us. However, we are only human and occasionally things can go wrong. Please rest assured that  we will always do our very best to put things right.
 

If a product we have supplied is defective, damaged, or incorrectly supplied, we will be happy to resolve this issue at no cost, either by replacing or refunding the item.
 

If you wish to return a product which was correctly supplied, but which did not meet with your expectations, in accordance with your rights under The Consumer Contracts Regulations, we may require you to cover the cost of return. Please contact us before returning the goods in this case, so we confirm the correct return address and method of return.
Once a returned item arrives with us, we will refund where appropriate using the same payment method used at the time of ordering, within 14 days. - This offer excludes personalised items.

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